Cancellation and Refund Policy - The Indian Wings Company

Cancellation & Refund Policy

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Consumer Protection (E-Commerce) Rules 2020 & RBI Compliance

In full accordance with Rule 5(3) and Rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020, this document provides complete transparency regarding cancellation charges, non-refundable components, force majeure weather rescheduling, and statutory refund timelines back to the original payment source.

Last Updated: September 2026 | Governing Law: Laws of India | Jurisdiction: Srinagar, J&K

1. Standard Itinerary Cancellation Slabs

Cancellation requests must be communicated in writing from the registered email address used during booking. The applicable cancellation charge is determined by the date on which written intimation is received:

Cancellation Notice Timeline	Deduction / Fee	Refund Amount
30 or more days before tour departure	10% of total package cost	90% of total package cost refunded
15 to 29 days before tour departure	30% of total package cost	70% of total package cost refunded
07 to 14 days before tour departure	50% of total package cost	50% of total package cost refunded
Less than 07 days or No-Show on arrival	100% of total package cost	0% (Non-refundable)

2. Explicit Non-Refundable Components

Certain third-party service elements are governed by strict non-refundable statutory policies:

Gulmarg Gondola Phase 1 & Phase 2 Tickets: Issued directly by the Jammu & Kashmir Cable Car Corporation (JKCCC) with personalized Aadhaar / Passport details. As per official government policy, these tickets are 100% non-refundable and non-transferable under all circumstances.
Flight Airfares: Airline cancellations are governed entirely by Directorate General of Civil Aviation (DGCA) airline fare rules.
Peak Festive Hotel Locks: During peak periods (Tulip Festival, Christmas/New Year, and peak snowfall weeks), hotels enforce 100% non-refundable retention once vouchers are generated.

3. Weather Stoppages & Trip Rescheduling Policy

Landslides, Snow Road Blockades & Highway Closures

If National Highway NH-44 is blocked due to landslides, or if severe snowfall temporarily closes roads to Gulmarg, Sonamarg, or Pahalgam:

Our 24/7 ground operations desk will immediately arrange safe rerouting or alternative day itineraries in Srinagar (e.g. Mughal Gardens, Old City heritage tours, Dal Lake Shikara).
In the event of complete inability to travel due to official district administrative curbs, we issue a 100% Value Travel Credit Voucher valid for 12 months, allowing travelers to reschedule their holiday without financial forfeiture.

4. Refund Processing Timelines (RBI Directive Compliance)

In strict compliance with Reserve Bank of India (RBI) directives on electronic merchant payments:

Mode of Refund: All approved refunds are credited back strictly to the original source of payment (same bank account, debit/credit card, or UPI VPA used during booking). Cash refunds are strictly prohibited under anti-money laundering and tax guidelines.
Statutory Timeline: Refunds are initiated within 48 to 72 hours of written cancellation verification and typically reflect in the traveler's account within 7 to 10 banking business days, depending on the issuing bank's NEFT/IMPS settlement cycles.

Statutory Refund & Cancellation Helpdesk

For cancellation requests, refund status tracking, or disputes regarding deductions, contact our dedicated compliance officer:

Desk:Refunds & Cancellations, The Indian Wings Company

Address:The Indian Wings Travels, Sheikh Palace, 2nd Floor, Kanyar Chowk, Srinagar, J&K, India

Official Email:info@theindianwingscompany.com

Support Helpline:+91 98118 08387

1. Standard Itinerary Cancellation Slabs

Cancellation Notice Timeline	Deduction / Fee	Refund Amount
30 or more days before tour departure	10% of total package cost	90% of total package cost refunded
15 to 29 days before tour departure	30% of total package cost	70% of total package cost refunded
07 to 14 days before tour departure	50% of total package cost	50% of total package cost refunded
Less than 07 days or No-Show on arrival	100% of total package cost	0% (Non-refundable)

2. Explicit Non-Refundable Components

Certain third-party service elements are governed by strict non-refundable statutory policies:

Gulmarg Gondola Phase 1 & Phase 2 Tickets: Issued directly by the Jammu & Kashmir Cable Car Corporation (JKCCC) with personalized Aadhaar / Passport details. As per official government policy, these tickets are 100% non-refundable and non-transferable under all circumstances.

Flight Airfares: Airline cancellations are governed entirely by Directorate General of Civil Aviation (DGCA) airline fare rules.

Peak Festive Hotel Locks: During peak periods (Tulip Festival, Christmas/New Year, and peak snowfall weeks), hotels enforce 100% non-refundable retention once vouchers are generated.

3. Weather Stoppages & Trip Rescheduling Policy

Landslides, Snow Road Blockades & Highway Closures

If National Highway NH-44 is blocked due to landslides, or if severe snowfall temporarily closes roads to Gulmarg, Sonamarg, or Pahalgam:

Our 24/7 ground operations desk will immediately arrange safe rerouting or alternative day itineraries in Srinagar (e.g. Mughal Gardens, Old City heritage tours, Dal Lake Shikara).
In the event of complete inability to travel due to official district administrative curbs, we issue a 100% Value Travel Credit Voucher valid for 12 months, allowing travelers to reschedule their holiday without financial forfeiture.

4. Refund Processing Timelines (RBI Directive Compliance)

In strict compliance with Reserve Bank of India (RBI) directives on electronic merchant payments:

Mode of Refund: All approved refunds are credited back strictly to the original source of payment (same bank account, debit/credit card, or UPI VPA used during booking). Cash refunds are strictly prohibited under anti-money laundering and tax guidelines.

Statutory Timeline: Refunds are initiated within 48 to 72 hours of written cancellation verification and typically reflect in the traveler's account within 7 to 10 banking business days, depending on the issuing bank's NEFT/IMPS settlement cycles.