This Privacy Policy explains how The Indian Wings Company collects, uses, stores, and protects your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 (Section 43A), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
Last Updated & In Effect: September 2026 | Data Fiduciary: The Indian Wings Company, Srinagar, J&K
1. Data Fiduciary & Purpose of Collection
The Indian Wings Company acts as a Data Fiduciary for the personal data provided by our travelers. We collect only adequate, relevant, and necessary data for lawful purposes directly connected with planning, booking, and executing your Kashmir travel itineraries.
2. Nature of Personal Data Collected
Contact & Identity Information: Full legal name, gender, age, residential address, mobile phone number, and email address.
Statutory Government Identity Documents: Aadhaar number / copy, Passport details, or Voter ID strictly when required for high-security Jammu & Kashmir Cable Car Corporation (Gulmarg Gondola) bookings, hotel guest register compliance (Form-C for foreign tourists), or inner-line mountain permits.
Travel & Logistics Details: Flight arrival/departure numbers, hotel room preferences, dietary requirements, and health/acclimatization disclosures for high-altitude excursions.
Transactional Data: Payment transaction references, UPI transaction IDs, or bank payment receipts. Note: We do not store raw credit card numbers or banking passwords on our servers; all digital payments are handled via RBI-authorized, PCI-DSS compliant payment gateways.
3. Lawful Basis & Sharing with Verified Service Partners
Under Section 4 and Section 7 of the DPDP Act 2023, personal data is processed based on explicit traveler consent and for legitimate travel fulfillment:
Hospitality Partners: Sharing guest names and photo ID copies with reserved 4-star hotels, luxury resorts, and heritage Dal Lake houseboats for mandatory state police guest logbooks.
Chauffeur & Transport Drivers: Sharing passenger names and mobile numbers with our assigned private verified drivers for airport meet-and-greet and highway coordination.
Government Entities: Submitting verified passenger lists to the Jammu & Kashmir Cable Car Corporation for non-transferable Gondola tickets.
Zero Commercial Sale: We strictly maintain zero commercial selling, renting, or trading of traveler contact databases to third-party telemarketers or external advertisers.
4. Data Security & Retention Standards
In compliance with Rule 8 of the IT (SPDI) Rules 2011, we implement comprehensive technical, administrative, and physical safeguards:
All website communications are encrypted in transit using 256-bit Transport Layer Security (TLS/SSL).
Administrative dashboards and booking records are protected behind multi-factor authentication and role-based access controls.
Identity copies submitted for permits are retained only for the duration mandated by Indian tourism tax and security regulations, after which they are securely purged.
5. Rights of the Data Principal (Traveler Rights)
Under Chapter III of the Digital Personal Data Protection Act, 2023, you have the following enforceable rights:
Right to Access: Request a summary of your personal data held by us.
Right to Correction & Erasure: Correct outdated contact information or request deletion of data once travel is concluded (subject to statutory audit rules).
Right to Grievance Redressal: Direct any privacy concerns to our statutory Data Protection & Grievance Officer.
Right to Nominate: Nominate an individual to exercise rights on your behalf in case of incapacity.
Statutory Data Protection & Grievance Officer
Under Section 5(1) of the Information Technology (SPDI) Rules, 2011 and Section 12 of the DPDP Act, 2023, you may contact our Grievance Officer regarding any data protection concerns:
Officer:Data Protection Officer, The Indian Wings Company
Office Address:The Indian Wings Travels, Sheikh Palace, 2nd Floor, Kanyar Chowk, Srinagar, J&K, India
